No questions asked. Request within 7 days of purchase and we'll refund you in full.
You are eligible for a full refund if:
Annual subscriptions are eligible for a full refund within 7 days of purchase.
Email us at support@videoparser.ncide.com with the subject line "Refund Request" and include:
We process refunds within 1–3 business days. Funds appear on your statement within 5–10 business days depending on your bank.
After 7 days, subscriptions are generally non-refundable. However, if you experience a technical issue that prevents the product from working and our support team is unable to resolve it within 72 hours, we will issue a pro-rated refund for the remaining subscription period.
Automatic renewal charges are not refundable unless you contact us within 48 hours of the renewal charge and have not used the service during that renewal period.
Refunds are returned to the original payment method. If you paid by bank card, the refund will appear on the card. If you paid by USDT or ЮMoney, contact us and we will discuss the refund method.
Cancelling your subscription stops future renewals but does not automatically trigger a refund. You can cancel anytime from your account dashboard — access continues until the end of the current billing period.
Refund questions: support@videoparser.ncide.com
Telegram: t.me/videoparser_support